We’re here to help! Whether you’ve got a question about your order, sizing, shipping, or just want to know how the bike works.
Use the form below or reach out to us directly. Our team is small, but we’ll get back to you as soon as possible.
Frequently asked questions
What is the vici grow-along bike?
The Vici Grow-along is an expertly designed balance bike for toddlers through to young children. The design won a Red Dot award in 2023 after showcasing its safety, durability and sustainability. Having been a huge hit in Europe, TokTok Bikes are proud to be able to bring it to Australia.
What age is the bike suitable for?
Since every child grows at a different pace, there’s no universal size guide based on age. For the Vici Grow-Along, we recommend it for children roughly between 1 and 6 years old. This is an average guideline—some children may grow into or out of the bike earlier—but we believe this range comfortably covers most little riders.
How is the bike sustainable?
Most balance bikes only last around 2 years before your child outgrows them. The Vici Grow-Along replaces the need for up to three separate bikes — saving you money and keeping unwanted bikes out of landfill. While other brands expect you to buy again and again, the Vici is designed to be the only bike you’ll ever need. It’s fully adjustable, built to last, and ready to be passed down to siblings, cousins, or friends. Even the packaging is planet-friendly, with zero plastic and only recyclable or compostable materials.